Recent Stories

Ask the pilot

Flying isn't much fun, but for now people keep doing it anyway. What can the airlines do to keep their customers happy?

Slick John McCain and the offshore oil ruse

The safety and economics of offshore drilling are distractions from the much larger challenges that humanity faces: Climate change and peak oil.

Ask the pilot

The smell of smoke in the cockpit, and it's back to Boston for a planeload of fixated Japanese tourists.

Ask the pilot

When a routine flight is plunged into weirdness after the crew smells smoke, how to deal with a possible emergency -- and a plane full of foreign tourists.

Ask the pilot

Has American stepped over the line with its baggage fee? Plus: What customers seem to value above all in choosing an airline.

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